Frequently Asked Questions

(Relevant to ONLINE courses only)

When does my course start and what are the times?  

You will find details of your course dates and times in your confirmation email. If you have not received this email, please contact [email protected] 

If you have access to any live online sessions the course dates and times will also be listed on the course page, you can access via the link and password in your confirmation email. 

How will I get my questions answered?

 For the property courses there will be a LIVE Q&A session which you will be invited too and you will then be able to ask any questions during this session.  

Who will support me and how do I contact them?

For property related courses please contact either your account manager on 01733 898 557 or if you are unsure who this is, please contact [email protected]  

What are the dates of the courses?

You will find details of your course dates and times in your confirmation email. This will have been sent to you by [email protected]  

I am worried if i miss a session I will miss some of the course work and I can't always make the times. What should I do?

The live online sessions are recorded and available for you to watch 24-48 hours after they have first aired. The recordings will be on the same webpage as the live sessions, accessible via the link and password in your confirmation email.  

If I miss a session, where will I find the recording?

The recordings will be on the same webpage as the live sessions, accessible via the link and password in your confirmation email  

Where is the Zoom link?  

You will have received the link in the initial confirmation email.  

When is my Zoom meeting?  

Details of when the zoom meeting will be are included in your initial confirmation. 

What if I miss my Zoom meeting? Is it recorded and can I watch it another time? 

This is an open Q&A session where anything can be asked without fear and so unfortunately we do not record these.  

What is Kajabi?

Kajabi is the platform we keep all of our courses AFTER any live stream elements have broadcasted. We take the streams and professionally edit them for the best learning experience.   

How does Kajabi work?

Please watch this Youtube video for a quick tutorial on using Kajabi.
www.youtube.com/watch?v=_3BgxtThWmk&feature=youtu.be  

I haven't received my email from Kajabi?

If you have not received your email from Kajabi, please double check your spam folder. The email should be titled: Your New Progressive Success Account. If you still can not find it, then please either call the team on: 01733 898 557 or email: [email protected]  

How will I recognise the email from Kajabi?

The email should be titled: Your New Progressive Success Account  

How long will my course be available for me on Kajabi?

Lifetime 

Where are my Bonuses?

All details of your bonuses can be found in the initial confirmation email.   

Was I in the first few buyers to qualify for the extra bonuses?

If you qualify for the extra bonuses the team will contact you (email, text, phone call). If you do not receive this extra communication then unfortunately you didn’t secure the extra bonuses on this occasion. 

Who do I contact for support or ask questions?

Our team is available to support on 01733 898557 or by emailing [email protected].  Our normal office hours are Monday to Friday 9-530pm.  

Can I cancel my course? 

Any courses purchased online or over the phone, have a 14 day cooling off period. This only applies if you have not completed the course, or accessed any of the related bonus materials. If your request is outside of the 14 day cooling off period, or you purchased at an event with us, whilst we cannot refund your monies, we will endeavour to work with you on a number of solutions that could work for you.  Call 01733 898557 or email to discuss your options.   

What if I don’t like the course or it isn’t for me, can I cancel the course?

This depends on how much of the course you have accessed and completed. We will always endeavour to ensure we can offer you an alternative option and move any pro-rata funds over to your new choice. Call 01733 898557 or email [email protected] to discuss your options.  

I haven't received my course from Paul O'Mahony?

Your contact details have been passed to Paul's team who will send your course details to you directly. Please whitelist [email protected] to minimise the chance of these emails going to your spam folder. Please allow a few days after purchase to receive access to your course.   

How do I contact Paul O'Mahony and his Team?

Please email [email protected] or visit the Help Centre as part of your membership site.